Privacy policy
This privacy policy applies to the Site, the Apps and all products and services offered by Smentor Solutions. It governs the manner in which Smentor Solutions collects, uses, maintains and discloses information collected from users (each, a “User”) of the www[dot]dhee[dot]guru website (“Site”) and all Dhee Vidhya Guru Student, Tutor and Parent Apps (“Apps”).
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when users visit our site or Apps, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site or Apps. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.
We do not require you to provide Personal Information in order to have access to information, that is publicly available on our site. However, in order to avail of our services given under the Site, you will be requested to provide us with certain information such as your name, address, phone number, email address, and password. (“Requested Details”). Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site and Apps activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site or Apps. The non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site or Apps, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. “Cookies” are small pieces of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information which is specific to a given user and hence, will eventually help us in providing you customized services. A user may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. Some of our features and services may not function properly if your cookies are disabled.
External Links
Our Site may contain links to enable us to keep track of whether these links have been followed. We use this information to improve our customized content. You acknowledge and agree that www.dhee.guru as well as any other website and/ or domain owned, operated and controlled by Smentor Solutions is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such websites or resources. Clicking on links may take you to sites outside our domain. Users are encouraged to read the privacy statements of any external web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by our Site.
You acknowledge and agree that www.dhee.guru, as well as any other website and/or domain owned, operated and controlled by Smentor Solutions, is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources.
How we use collected information
Smentor Solutions may collect and use Users personal information for the following purposes.
• To improve customer service. The information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize the user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To run a promotion, contest, survey or other Site feature. We may also use your information to send you password reminders and registration confirmation, contest results, Newsletters etc.
• To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails
• To comply with the applicable laws; and
• To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of www.dhee.guru Terms of Use, or as otherwise required by law.
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.
Provided here that Smentor Solutions reserves the right to alter or amend the method or kind of information collected according to this Privacy Policy. Such alteration will be communicated to the User in a manner selected by the Company. It is advised that Users, constantly check this Privacy Policy to keep themselves updated with amendments to these Terms.
How we protect your information
We treat data as an asset that must be protected against loss and unauthorized access. For this reason, We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. As a matter of policy, We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
We cooperate with law enforcement inquiries, as well as other third parties to enforce laws relating to intellectual property rights, frauds etc. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
Changes to this privacy policy
Smentor Solutions has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site or Apps, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site or Apps. Your continued use of the Site or Apps following the posting of changes to this policy will be deemed your acceptance of those changes.
PRIVACY STATEMENT
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [ciso[at]dhividhyaguru[dot] or mailing us at: [2SF 4/104 Ramesh Nagar, New Delhi 110015]
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - PAYMENT
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
SECTION 7 - COOKIES
We use cookies to maintain session of your user. It is not used to personally identify you on other websites.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [ciso[at]dhee[dot]guru or by mail at [2SF 4/104 Ramesh Nagar, New Delhi, 110015]
[Re: Privacy Compliance Officer]
[2SF 4/104 Ramesh Nagar, New Delhi, 110015]
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Email: help[at]dhee[dot]guru
Phone Number: +91-78384 82682
This document was last updated on 12th December, 2021.